Returns & Refunds

Every order supports River's journey, and we want you to love what you receive. Our products are custom-made to order through Printful, so returns are limited to protect both you and us.

Accepted returns

• Defective, damaged, or incorrect items
• Must be reported within 30 days of delivery, with photos
• We'll replace or refund fully (including shipping if it's our error)

No returns accepted

• Change of mind, wrong size chosen, or buyer's remorse
• Items that have been worn, washed, or used
• After 30 days from delivery

How returns work

• Email info@heartswithriver.com with your order number and photos
• If approved, we'll provide return instructions
• Return shipping is covered by the customer unless the item arrived damaged or incorrect
• Refund issued within 7–10 business days of receiving the item

Music & digital downloads

Digital items, like The Greatest Love EP, can't be returned once purchased. If you have any trouble accessing or downloading your files, email us and we'll make it right.

Questions?

We're here to help — just reach out at info@heartswithriver.com.